The Vietnam vet who had installed the garage door had disappeared. Miguel, who had fixed the door the last time, had quit the business. The woman at the 877 number took the information and said someone would call him within the hour and the job would be done within four. When he called back two hours late, the woman said she would put him through to the dispatcher. The dispatcher wanted to confirm he was Levy Robin. Robin Levy said that was not so. The dispatcher wanted to confirm he lived in Kipplefinger, California. Robin Levy said that was not so. The dispatcher said he would put him through to his supervisor. The phone rang 15 times before an electronic voice said there was no room for additional messages. When he called back, the woman said she would have someone call him immediately. An hour later, when he and his wife walked past the answering machine they saw that someone had called on the number he had told them not to call and that because of emergencies, no one could come until tomorrow.
[Bob Levin’s books are available from this very web site.]